Operators who diagnose and build

We fix the things everyone knows are broken.

We study how the operation runs, find where AI can move a number that matters, and build the fix alongside the people who will use it.

AI commoditizes ideas and execution.

The earned judgment about which problems are worth solving, and how to solve them correctly — that's what it hasn't.

We are operators.

We've written value-creation plans, operated businesses, and built production AI inside the companies we run. We've worked together for 20+ years. With Fieldwork, we bring those experiences together and lead all projects end to end.

Jeff Surette

PE value creation

Jeff Surette

Led value-creation and strategic growth projects for dozens of private equity and corporate clients over a consulting and operating career spanning 20+ years. Scaled Tom Brady's TB12 from concept into a thriving multi-channel brand.

Brett Memsic

AI in production

Brett Memsic

Chief Product Officer at a venture-backed mental health platform. Built the AI operating layer the company runs on today, from the code to the buy-in. Drove PE diligence and value creation at Parthenon.

Tommy Ostendorf

Operating reality

Tommy Ostendorf

Executive Director at BeachSports. Built the AI tooling that runs the operation end to end: scheduling, staffing, and communications for tens of thousands of coaches, campers, and parents.

01 Diagnose

Bring us the problem,
the priority, or the SOW.

Wherever we start, we work alongside the people doing the work, connect what we hear across teams to what the numbers say, and rank the builds worth pursuing.

Choose what to build

Not every plausible AI use case deserves investment. We test each against the available data, operating workflow, economics, and guardrails before it moves into the build plan.

Then we scope the build →

02 Build

Scope it.
Build it.

We define the workflow, data, decision points, and guardrails before we build, then deliver working tools inside the business.

The same senior team stays accountable through the build. Data stays in the company's infrastructure, not ours.

Then we equip the team to run it →

03 Hand off

Built with the team.
Owned by the business.

The people who will run the system have been using and shaping it alongside us, so ownership does not begin at handoff. We document it, install the guardrails, and equip them to keep it running.

Ready to run without us.

Same team, end to end.

The people who find the problem are the people who ship the fix. No handoff between strategy and engineering. We built AI into our own businesses first; what we bring to yours is what worked.

Your data stays in your infrastructure.

Everything we deliver runs in your cloud, on your accounts, with access you grant and can revoke.

Built for operating pace.

We scope the work tightly, put working software in front of the team early, and improve it against operating reality.

Accountable through the build.

The test is not the quality of a recommendation. It is whether the system gets used, and whether the number it was built to move actually moved. We measure what we deliver.

Working systems tied to numbers that matter.

The work tends to fall into three P&L categories: revenue, cost, and capacity. Each example below began with an operating problem and ended with a working system.

Top-line

A ranked advertiser pipeline, plus the case for why each target should buy.

Advertiser identification·Fit scoring·Deal rationale per target

Built for an entertainment company from public signal to help the sales team prioritize targets, improve conversion, and pursue higher-value deals.

Margin

Seven software vendors replaced. Every function rebuilt in-house and improved.

Lifecycle email·Event tracking·BI reporting·In-app chat

Inside a venture-backed company one of our founders operates. Reports now write themselves; personalization runs in the product instead of on top of it.

Operating leverage

A team of AI agents working 24/7 — capacity a lean operating team could not otherwise staff.

Revenue reporting·Marketplace analytics·Partner outreach·SEO content

The agents work from one shared context, so the output compounds. Every consequential decision stays human-owned.

How the work
pays off.

Grow revenue

Find demand the business should be winning and turn scattered signal into a ranked action plan.

  • Customer and lead prioritization
  • Pricing and deal intelligence
  • Market and whitespace sensing

Take out cost

Replace fragmented vendor spend without losing the function, and build the workflow inside the business.

  • SaaS replacement
  • Reconciliation and reporting
  • Support and feedback operations

Add capacity

Run valuable work the company otherwise cannot justify staffing, with a human still owning every consequential decision.

  • Research and brief generation
  • Document review and processing
  • Intake, triage, and monitoring

Connect the whole business

We wire the systems you already run (database, billing, events, CRM) into one layer any AI tool can read.

  • Read-only connections to core systems
  • Canonical metrics and business rules
  • Context every future build reuses

What's on
your list?

An initial conversation, no commitment.